Thursday
Feb092012
Coast-to-Coast Tour: The Power of Metrics for Optimal ITSM Performance
Thursday, February 9, 2012 at 2:42PM Coast-to-Coast Tour: The Power of Metrics for Optimal ITSM Performance
Experience HDI's Newest Training Course in This Free One-Day Workshop
To introduce one of our newest training courses, HDI and our sponsors are hosting a four-week tour. Malcolm Fry, instructor of the new Power of Metrics for Optimal ITSM Performance course, will present a day-long workshop in each of the fifteen cities listed below. Both the upcoming workshops and the one-day public classroom HDI training course will take an in-depth look at the ITIL 2011 edition metrics for incident, problem, change, and service desk management.
Thanks to our sponsors, this workshop (a $695 value) is offered free for the dates listed below.
Workshop Dates and Locations
Register Now >>
| February 27 - Dallas | March 14 - Albuquerque |
| February 29 - Miami | March 15 - San Diego |
| March 1 - Tampa | March 16 - Los Angeles/Orange County |
| March 2 - Atlanta | March 19 - Sacramento Full |
| March 6 - Washington, DC Full | March 20 - San Francisco |
| March 7 - Boston | March 21 - Salt Lake City |
| March 9 - Chicago | March 22 - Denver |
| March 13 - Phoenix Full |
Details
- Each workshop runs from 8:00 a.m. to 3:00 p.m.
- Morning and afternoon refreshment breaks provided
- Courseware, including the "Good Day, Bad Day" Microsoft Excel workbook (a $99 value) provided
- Capacity varies by location; register now to reserve your seat
- Hosted by the HDI Local Chapter in each city
Thanks to our sponsors, this workshop (a $695 value) is offered free for the dates listed above.
Visit the course description page to learn more about The Power of Metrics for Optimal ITSM Performance, select the date you'd like to attend, and register now!
Sponsored by:
