Need a little assistance getting the green light to attend Conference this year? Click here for some tips on getting your manager's buy in and creating follow up reports sharing all you learn at Conference 2012!
Local Training Events
HDI Rocky Mountain is hosting four upcoming training events!
Support Center Analyst Certification Training
Date/Time: March 12th - 13th
Price: $1195 Member / $1295 Non-Member
Location: TBD
More Information / Sign Up
ITIL Training: Service Desk Metrics with Malcolm Frye
Date/Time: March 22nd from 8am - 3pm
Price: No charge!!
Location: Westerra Credit Untion, Conference Rooms Borrego A and B
Support Center Analyst Certification Training
Dates: June 18th - 19th
Price: $1195 Member / $1295 Non-Member
Location: DeVry Institute
More Information / Sign Up
Support Center Manager Certification Training
Dates: June 20th - 22nd
Price: $1695 Member / $1795 Non-Member
Location: DeVry Institute
More Information / Sign Up
4th Quarter Newsletter
HDI is happy to present the 4th Quarter Newsletter. This can also be found on the Articles & Newsletters section of the web site.
Early Bird Gets The Discount!
Visit HDI's 2012 Conference Page to find details and the registration link for Conference in April in Orlando. Register now for the best discounts!
3rd Quarter Newsletter
HDI is happy to present the 3rd Quarter Newsletter. This can also be found on the Articles & Newsletters section of the web site.
2011 - 2012 Analyst of the Year Call for Nominations!
HDI Rocky Mountain is now accepting applications for 2011 - 2012 Analyst of the Year. Please click here to complete a short form with your nomination!
See the HDI Resource Corner!
The Resource Corner provides access to all HDI members to all of our electronic research reports: http://www.thinkhdi.com/members/researchcorner.aspx
Welcome and Thanks: New & Renewed Memberships
Agilent Technologies
Charles Schwab
Cherwell Software, Inc.
Managed Business Solutions
Metropolitan State College of Denver
Newmount Mining Corporation
Rapid Technologies
Summit County
US Air Force Academy
VMware, Inc.
Analyst of the Year
Congratulations to Rocky Mountain HDI's Analyst of the Year: Casey Silcox! Casey will move on to Regional Judging for a chance to compete on the National level at the HDI Annual Conference and Expo! See more details on our Analyst of the Year page!
Circle of Excellence
The Rocky Mountain Chapter of HDI has earned Circle of Excellence recognition for the past three years. The Circle of Excellence program is managed by HDI and awards recognition to local chapters based on the following areas:
. Chapter Growth
. Chapter Management
. Chapter Education / Career Development
. Chapter Professional Development and Contributions
Rocky Mountain Chapter of HDI Circle of Excellence
• 2007 - Gold Status
• 2008 - Platinum Status
• 2009 - Platinum Status
Peak 10 Wins HDI Team Excellence Award
HDI, the world’s largest membership association for IT service and technical support professionals and the premier certification body for the industry, announced Peak 10 as the winner of the 2010 HDI Team Excellence Award for External Support. This award was presented at the 2010 HDI World Conference on Technical Service and Support held recently in Orlando, Fla.
“Clients come to Peak 10 for expertise in hosting and managing online systems and delivery of 24×7 comprehensive support, which demands that our Support team be able to address both centralized and localized issues within the scope of the various service level agreements in place for each customer,” said David Jones, the president and chief executive officer of Peak 10.
Read the full Press Release
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