Rocky Mountain Chapter of HDI Lending Library
Our chapter has started a small lending library. If you would like to check out a book, please email our Librarian at nancy.mcinnes@hdidenver.org or speak with any of the board members when you attend a local chapter meeting. Our lending practice is for books to be checked out for 30 days (obtained generally at a program meeting and then returned at a program meeting).
We also accept donations of slightly used books to add to our library. If you're cleaning out your bookshelf and have a book you'd like to donate, please contact Nancy McInnes.
A list of publications currently available for checkout:
| Title | Authors | Publisher |
| 2008 Practices and Salary Survey | HDI | |
| A Guide to Help Desk Concepts (out to Brenda McCoy) | Knapp, Donna | Course Technology |
| Collective Wisdom: Transforming Support with Knowledge | Tournaire and Kay | |
| Focus Series: Revolutionizing Support Staff Training: One company's strategy | Weiss-Morris, Loretta | HDI |
| Focus Series: Building Bridges - Using Thinking Styles to Facilitate Communication | Scuderi & Svendsen | HDI |
| Focus Series: Certification Issues for Technical Support Professionals | Barrow and Rhoades-Baum | HDI |
| Focus Series: Disaster Recovery for the Help Desk | Jim McKennan | HDI |
| Focus Series: Get the Point: How to write policies, procedures and tasks for Help Desks & Customer Support Centers out to Brenda McCoy | Ben Brigham | HDI |
| Focus Series: How to Establish and Maintain Service Level Agreements - out to Joe Hackney | Char LaBounty | HDI |
| Focus Series: How to Select and Use Outsource Services for your Help Desk | Dr Lance Eliot | HDI |
| Focus Series: Knowledge Management | Farver, Joslin, LaBounty | HDI |
| Focus Series: Optimizing Stress in the Support Center | Rebecca Nordeman | HDI |
| Focus Series: The Impact of the Sarbanes-Oxley Act of 2002 on the IT Service and Support Professions - out to Joe Hackney | Libbey and Last | HDI |
| Focus Series: The Knowledge Management Maturity Model | Richard Joslin | HDI |
| Focus Series: The Support Center in 2011: A Report on the Future Trends Facing the Support Industry | HDI | |
| Focus Series:Understanding Customer Competence Levels | George Spalding | HDI |
| GO Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance | Buckingham, Marcus | Free Press |
| Good to Great - checked out to Robin Veit | ||
| How to Succeed in Business without Working so Damn Hard (Rethinking the Rules, Rethinking the Game) | Kriegel, Robert | Warner Books |
| IT Service Management Pocket Guide (v2) | ITSMF | ITSMF |
| My Life; Ignored! | Rich Hard | |
| Quick Reference Guide to MS SQL Server 2005 | Robert Half | |
| Sacred Cows Make the Best Burgers | Kriegel and Brandt | Warner Books |
| Service and Support Handbook | HDI | HDI |
| The 7 Habits of Highly Effective People (4 cassette tapes) | Covey, Stephen | Franklin Covey |
| The Cookie Thief | Weisler, Kirk | Team Dynamics |
| The Dog Poop Initiative | Weisler, Kirk | Team Dynamics |
| The Metrics Reference Guide (to the Balanced Scorecard Service Model) | HDI | HDI |
| The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps | Behr, Kim and Spafford | IT Process Institute |