Resources
Newsletter
The Rocky Mountain Chapter of HDI publishes a Quarterly Newsletter. If you would like to contribute to the newsletter, please send an email to info@hdidenver.org.
Have an outstanding member of
your team that you want to recognize? Let us know by
sending an email to
info@hdidenver.org! Each quarterly newsletter "spotlights"
an outstanding Help Desk professional in our chapter.
Sponsors
Global Premier Sponsor
Mission Statement
The Rocky Mountain Chapter of HDI is dedicated to helping its members maximize the return on their professional development expenditures. To this end, RMC of HDI facilitates sharing industry best practices information, provides peer networking opportunities, promotes personal development, and recognizes excellence in the support industry.
Rocky Mountain Chapter of HDI
PO Box 360065
Littleton, CO 80163-0065
Welcome to Rocky Mountain Chapter of HDI!
Rocky Mountain Chapter of HDI Receives "Rising Stars" Award
In June 2008, several chapter board members attended the annual HDI Local Chapter Officer Summit meeting in Colorado Springs. Chapter officers from all over the USA and Canada attend this event. This annual meeting is designed to provide training to board members on improving operations, sharing knowledge and ideas with other chapters, and recognizing improvements and efforts.
This year, the Rocky Mountain Chapter of HDI received the "Rising Stars" Award. This award is given to one chapter each year who has demonstrated tremendous progress in improving membership, programs, and general chapter operations.
Presenting the award was Sophie Klossner, Local Chapter Membership Director of HDI Global. On hand from the local chapter to receive the award was: Jennifer Woolley, VP of Programs, David Caron, Board Member at Large, and Nancy McInnis, Board Member at Large.
HDI Thanks Meredith Roque for Her Service
The Board wishes to extend their thanks to Meredith Roque of Corporate Express for her four years of service to HDI as the VP of Membership. Meredith recently resigned her position because of her demanding work schedule. If you are interested in serving on the board of directors, please contact Ellis Blevins at info@hdidenver.org.
2008 Analyst of the Year Program to Start Soon
The 2008 Analyst of the Year Program details will be announced in August 2008 after HDI Global revises the nomination forms.
It is never too early to start thinking about your top performing Analyst!Our chapter recognizes your stars in the "Analyst Spotlight" column of the quarterly newsletter. If you would like to submit an Analyst in your Support Desk for this honor, please contact Jennifer Zunk at info@hdidenver.org.
The Analyst of the Year program is a global program which enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional Analyst of the Year will be invited to participate in HDI's Global Analyst of the Year Awards Gala, to be presented at the HDI Annual Conference.
Our 2007 winner was Walter Ryan, Helpdesk Analyst with AgInfoLink. It was announced at the December 13, 2007 Rocky Mountain Chapter of HDI Holiday Party that Walter Ryan was selected Analyst of the Year for the local chapter. Walter competed at the Regional level for HDI's Midwest Regional Analyst of the Year. While he did not win the Regional Level of competition, our chapter is very proud of Walter's accomplishments. Read More.
What is HDI?
Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world¹s largest membership association for internal and external IT Service and Support professionals. HDI
is member-focused and remains vendor-neutral in its efforts to facilitate open,
independent networking and information sharing within the associationšs global
network. [Read more on www.thinkHDI.com]
About the Rocky Mountain Chapter:
The Rocky Mountain Chapter of HDI (often referred to as the Denver Chapter of
HDI or Help Desk Institute) was established in April 1991 by local practitioners
interested in a common goal: To leverage best practices and promote brainshare amongst leaders in the Customer Service and Support Industry.
The chapter currently has 135 members which includes representatives from 82 companies and many individual professionals involved in the Help Desk Industry. We host monthly meetings with nationally recognized speakers such as Kirk Weisler and cover myriad topics to help Team Leads, Supervisors, Managers and Directors do their job more efficiently.
How do I Get Involved?
Attend Meetings! All are welcome to attend the monthly meetings.
Members may bring guests and any non-member may attend. Please come and check out our chapter.
Volunteer to Host a Meeting! Through out the Denver Metro area, volunteer host locations are needed for meeting locations.
Conference rooms should accommodate larger meetings (big events).
Please contact Volunteer@hdidenver.org.
Join HDI! To find information on joining HDI, visit http://www.thinkhdi.com/join/ or send an email to membership@hdidenver.org.
Upcoming Events
Is your workplace considering implementing a Unified Service Desk? If so, you will want to be at this meeting. Join us on August 21 2008 to explore this topic. Check out our Meetings page for full details.
A list of future meetings and topics can be found on our Meeting Information Page.
Checkout local and national HDI Training Courses.
Have a Book to Share?
The Rocky Mountain Chapter has started a small Library of industry books to share. Please let us know if you have a book you would like to donate to the chapter.
Email info@hdidenver.org for more information on how donator or check out a book.
Did You Know?
The National HDI Conference was held on March 9-12, 2008. More than 3,000 customer service and IT support professionals, managers, directors, and executives converged on the Gaylord Texan Resort in Dallas, TX for the premier event in the support center industry.
