Resources
Newsletter
The Rocky Mountain Chapter of HDI publishes a Quarterly Newsletter. If you would like to contribute to the newsletter, please send an email to info@hdidenver.org.
Have an
outstanding member of your team that you want to recognize?
Let us know by sending an email to
info@hdidenver.org! Each quarterly newsletter
"spotlights" an outstanding Help Desk professional in our
chapter.
Sponsors
Global Premier Sponsor
Mission Statement
The Rocky Mountain Chapter of HDI is dedicated to helping its members maximize the return on their professional development expenditures. To this end, RMC of HDI facilitates sharing industry best practices information, provides peer networking opportunities, promotes personal development, and recognizes excellence in the support industry.
Rocky Mountain Chapter of HDI
PO Box 360065
Littleton, CO 80163-0065
Welcome to Rocky Mountain Chapter of HDI!
Rocky Mountain Chapter Achieves Platinum Circle of Excellence
We are pleased to announce that the local chapter received the highest level of Circle of Excellence for the 2008 program year.
The prestigious
HDI Local Chapter Circle of Excellence Awards acknowledges superior performance
of HDI's local chapters and provides a benchmark for local chapters to benefit
from and emulate. In 2007, the Rocky Mountain Chapter received the Gold Level
award. We are honored to have achieved the Platinum level in 2008.
This achievement is an acknowledgement of the level of commitment our chapter
members have to HDI!
2008 Analyst of the Year and Annual Named
George Kobar, CE-Staples
Congratulations to George Kobar of CE-Staples!
George was awarded the Rocky Mountain Chapter of HDI's Analyst of the Year at
the 2008 AOY and Holiday Party
on December 10. George now competes in the Midwest Regional Analyst of the
Year Program. The winner of the regional competition will compete at the
Global Level at the 2009 HDI National Con
ference being held in Las Vegas on April
6 -9, 2008.
Read More.
Pictured is George as he receives his award. Linda Anguiano, Operations Service Desk Supervisor at CE-Staples (middle) looks on as Robin Veit, AOY co-Coordinator (right) presents the award.
The Analyst of the Year program is a global program which enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional Analyst of the Year will be invited to participate in HDI's Global Analyst of the Year Awards Gala, to be presented at the HDI Annual Conference. This year's local winner will win a $500 cash prize.
What is HDI?
Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world¹s largest membership association for internal and external IT Service and Support professionals. HDI
is member-focused and remains vendor-neutral in its efforts to facilitate open,
independent networking and information sharing within the associationšs global
network. [Read more on www.thinkHDI.com]
About the Rocky Mountain Chapter:
The Rocky Mountain Chapter of HDI (often referred to as the Denver Chapter of
HDI or Help Desk Institute) was established in April 1991 by local practitioners
interested in a common goal: To leverage best practices and promote brainshare amongst leaders in the Customer Service and Support Industry.
The chapter currently has 135 members which includes representatives from 82 companies and many individual professionals involved in the Help Desk Industry. We host monthly meetings with nationally recognized speakers such as Kirk Weisler and cover myriad topics to help Team Leads, Supervisors, Managers and Directors do their job more efficiently.
How do I Get Involved?
Attend Meetings! All are welcome to attend the monthly meetings.
Members may bring guests and any non-member may attend. Please come and check out our chapter.
Volunteer to Host a Meeting! Through out the Denver Metro area, volunteer host locations are needed for meeting locations.
Conference rooms should accommodate larger meetings (big events).
Please contact Volunteer@hdidenver.org.
Join HDI! To find information on joining HDI, visit http://www.thinkhdi.com/join/ or send an email to membership@hdidenver.org.
Upcoming Events
The Rocky Mountain Chapter of HDI takes the summer months off to accomodate members' vacation schedules and to allow the Board Members time to attend the annual Officers Summit to sharpen their skills at serving you. Check back in July 2009 for details on the next meeting on August 20, 2009.
Check out our Meetings page for full details.A list of future meetings and topics can be found on our Meeting Information Page.
Checkout local and national HDI Training Courses.
Library
The Rocky Mountain Chapter has started a small Library of industry books to share. Click here to see a full list of publications in the Library.
If you would like to check out a book, please contact our chapter Librarian at nancy.mcinnes@hdidenver.org.
Also, please let us know if you have a book you would like to donate to the chapter.
Did You Know?
The National HDI Conference was held on April 6 -9, 2009 in Las Vegas, NV. More than 3,000 customer service and IT support professionals, managers, directors, and executives converged on the Mandalay Bay Resort or the premier event in the support center industry.